I stayed at a complex called Platinum Suites one night through Airbnb. After my stay, I was accused of damaging one air conditioner – there are three AC units. From the start of my stay, I only turned on two units; the other was not turned on because it seemed to be broken.
Shortly after check out, the host filed a claim saying I had damaged the air conditioner. How could I have reached an air conditioner mounted high on the ceiling, when the stairs were not available? I’ve contacted the Airbnb resolution center; they said they have documentation, but when I asked what was the evidence that I damaged anything, they could not answer. Please be careful when staying at an Airbnb, or wherever you stay. You should first video the contents of the room so you are not accused of damaging the property of people. Airbnb has no proof I did anything but still made a statement as they liked it to appear. It is unfortunate. Even though this apartment was in good location – nice scenery, nice swimming pool – I stayed somewhere else.
I received the identical reply….it’s all automated.
Try calling them out on Twitter about this.
Keep on denying and cancel your account. That way Airbnb can’t charge your credit card.