I strongly suggest anyone who has also had terrible experiences with Airbnb to file complaints with the Better Business Bureau, and the Attorney General of your own state or California. Trying to contact Airbnb has been the single worst customer service experience ever in my entire life. Their poor service is creating danger for individuals […]
I recently booked an Airbnb in Taipei. I advised the host in advance when I would be arriving. I asked how I would get the keys and was advised I would be greeted. I have learned the hard way that the address on a listing does not have to be the address of the Airbnb. […]
We made a reservation over three months ago after doing careful research and reading reviews about a listing for a property in Singapore for a family vacation. We only travel together once a year; it’s important that we get this right so we took our time to do our research and booked the $1600 stay. […]
I am writing Airbnb an official complaint regarding their handling of my three-week reservation that was cancelled on the day prior to checking in. I understand that this cancellation may have been out of their control but the following steps towards fixing this was just a blatant failure on their part. I’d also just like […]
When I arrived at my Airbnb I would have had to walk over a group of homeless people living inside of the building just to get into the apartment. The host refused to give me a refund and refused to help me. I called customer support and they told me they would help me find […]
It was my first day in Italy. My Superhost dropped me at a train station to get the fast train to Pompeii and said he would send me directions to return to his home. He helped me book my ticket with my EU rail pass so he knew my return time. He sent the train […]
I booked a place in New Orleans a month ahead of a music festival we were going to attend. The night before our reservation, the host cancelled our reservation without any explanation. We needed to search for a new place, and during the search, I saw our original rental available for the very same dates, […]
Today would’ve been the first time I’ve ever used Airbnb. Instead, my birthday celebration and bridal shower were ruined. The last minute cancellation by my host could’ve been handled a lot better by the Airbnb Account manager. They had no integrity and should be banned. They canceled my Instant Book reservation after telling me they […]
We booked a house to stay in Hunter Mountain, New York for a skiing weekend and our other friend’s birthday weekend. There were 12-16 guests arranged to arrive on Saturday and Sunday to stay until Monday or Tuesday. The first group of us arrived early Saturday to go skiing in the morning and planned to […]
I booked a three-bedroom flat in Limehouse Basin on Airbnb about two months in advance of the stay. We were taking the three children to London as their Christmas present to visit Hamleys and do some sightseeing. We were in the taxi on our way to the flat when host suddenly cancelled the booking without […]