My husband and I booked an extensive trip around Devon and Cornwall, before COVID-19 meant that we found ourselves in lockdown. All other hotels we have booked with have refunded us 100% but because Airbnb have stated that they will only offer 100% refunds up to April 14th, we find ourselves in a tricky situation.
Do we wait to see if they update their policy to include the dates we have already paid for? If we cancel now, we are only entitled to a fraction of what we’ve paid… through no fault of our own. Obviously we will not be travelling unnecessarily. Understandably we are really cross right now.
Sign a petition again AirBnB’s total failure to deal with the global emergency: http://chng.it/mt8Py92Hpm
As Angela said, for reservations starting after April 14, contact the hosts and see if they will agree to a mutual cancellation. This policy currently applies to all reservations starting before June 1.
Contact them by phone and they will refund you if the host agrees…the vast majority are.