Airbnb did not set up proper security, so my account was hacked and then the assailant charged me an extra $1,000 and deleted my account. When I called in to discuss this matter, I was told that I was not allowed to talk to them because technically my account had been deleted.
I spoke to supervisors and everyone that I could and basically, a member of my family ate the costs by rebooking. It took us two weeks to get a refund and even then, we only got a partial refund. I have been trying to get the rest of the money from Airbnb, and yet I get at least one new email from them every day, explaining that it’s my fault and that they have “laws to follow.” They obviously aren’t following the laws on my side.
Airbnb is a truly horrific company to have an issue with. If everything runs smoothly and according to plan, you’re safe, but if there’s any mix up about reservations or accommodations, they are the first to abandon you and speak down to you. Please never use Airbnb.
Sorry but somehow this doesn’t add up to me. You’re claiming that because of Airbnb you got hacked, they charged your account an additional $1000, then deleted the account? The only possible way this scam could work is if a host got into your account, booked you at their location, then deleted your account, then filed a claim with Airbnb for the full value. It just doesn’t make sense.
Furthermore, your account being compromised is of no fault of Airbnb. Being in IT myself, I can tell you that the majority of account compromises are a result of poor password management – weak or reused passwords, sharing passwords, writing them down, etc. You are responsible for your online security, not the websites you visit.
Your account was hacked. If my credit card or bank account has unauthorized charges I approach them for resolution in addition to the platform.
Your credit card should make you whole because they accepted the charges. They would if your credit card suddenly had software charges from China.
I am on the Airbnb subreddit of Reddit. I have read dozens of reports of peoples accounts being hacked, nearly identical stories as this, in the month of June.
Why should we not use Airbnb because of your one bad experience. I’ve used them many times and will do so again.