I travelled to Europe a month ago only to discover that once I was there that I was locked out of my Airbnb account. Despite repeated contacts with Airbnb ‘help’ and each time being assured that I would now have access to my account, I remained frozen out of my account.
Upon my return home, I resolved to delete my Airbnb account. However, no such option exists. After scouring their community boards I was told to send an email to dpo@airbnb.com requesting that my data be deleted. They responded by saying that they needed some form of ID, so, like a fool, I sent a scan of my current drivers license to them.
After ten days, I received an email from Airbnb informing me that they do not delete customers’ data. Firstly, why did they ask me for ID if they were not going to comply with my request? Secondly, why won’t they delete customers’ data when requested? A shoddy, terrible organization, one to which I wish I had the sense to never give any of my data.
GDPR stands for the EU General Data Protection Regulation (for more info check https://eugdpr.org/) and if you booked or travelled from/to a EU country, this rule should apply. Every company has to obey this rule. Did you travel to the EU or booked the listing on a EU site? If so, then this regulation would apply.
Could you tell me what the GDPR is, and where i can contact them I am not familiar with this organisation? Thank you very much for your help. I am having a terrible time with Airbnb and it is just wrecking my business and destroying me.
Pete
As part of the GDPR regulation, you have a right to access the personal data they have on you and to ask for deletion of said data.