At 11:45 PM on the 5th of August, Airbnb cancelled my first ever reservation, a few hours before my first hosting. The reservation was validated on the 27th of July, so it was more than a week before Airbnb decided to cancel for no reason… or at least none given to me until today. Here I am with four adults and a baby, who showed me the transfer to Airbnb on their bank account and cannot understand what is happening when they drove for five hours to enjoy a few chilled days at the beach.
I sent an email, then another one, then called one operator, and then a second. “We will get back to you before the end of the day,” they all said for four days. Well after four days of vacation for free, I had to ask my guests to leave. I had no answer from Airbnb until today. At least I’ve learned my lesson and not only am I taking off both my listings on Airbnb, I’ll certainly try my best to prevent every person around me from ever using their services.
So what reason did they end up giving you? Did they refund the guests’ money to them, even though they stayed there?
I have never used AirBnB and probably won’t ever. I’m curious though, at what point does the host actually get paid? Apparently not up front, as the guest pays…