Our Airbnb host asked us to cancel the reservation after we discovered that we couldn’t eat honey, milk, etc. (vegan craziness) and asked for a full refund. Then she refused to refund our 50% strict cancellation non-refundable deposit ($800 CAD). Airbnb asked her to make the refund, she refused, and then they closed the case, bouncing back any email reply. That’s it. We’ve been deceived with a misrepresentation and lost 800 CAD after following the host’s directions one day after booking. Airbnb washed their hands of it, and the case is closed. What a horrible company and experience. There’s complicity in theft, which doesn’t even apply their own terms and conditions. I will never deal with them again, and am closing my account.
Someone doesn’t read the listing. Demands refund because they can’t read. *shocked pikachu*
Why did you rent from a vegan in the first place if you eat animal products? Calling vegans crazy for not supporting the horrors of the animal agriculture industry makes me think you got what you deserved.
It seems like they state this restriction clearly under the “house rules” in their listing? https://www.airbnb.no/rooms/14068557