I was staying in San Sebastián last August and left all my best dresses hanging in the wardrobe; I was pregnant and running for a 5:00 AM train. I contacted the host the same day and arranged for him to send all my things back to Sydney. He seemed agreeable at the time and then I never heard from him again. He refused to answer any phone calls or messages. I estimate my lost items cost almost $2000 in dresses, some with the price tags still attached. I have spoken to a half dozen Airbnb team members over the last six months who have dropped my claim without even contacting me. This is what I received from a staff member (please see image). I’m so shocked at the lack of professionalism and patronising tone of this email.
The host isn’t your concierge! How many seconds would it take to pack your clothes? I agree with Airbnb. Let it go.