I was a host with Airbnb and for whatever reason they disabled my account with no explanation. I tried contacting them over 100 times, and all I got was a runaround and no explanation as to why they took the actions they did. Airbnb is making billions of dollars right now so I guess they feel like they can treat all their guests and hosts like pieces of trash off the street. I want to do everything in my power to try to shut them down, or alter their income in any way I can. They have the worst customer service I have ever experienced in my life, I don’t understand how a company making billions of dollars can’t spend a few extra dollars on their customer service to accommodate their guests and hosts. I only found this site out of the frustration I was going through after going through Airbnb customer service hell. I knew there had to be a platform like this, as I thought I could not be the only one going through this experience. It is only a matter of time before a real competitor steps up to the plate, busts Airbnb’s bubble, and they float back down to earth and realize what they are doing is not right.
All of you that have been through the Airbnb nightmare: we have to unite and somehow stick it to them. After all, they do say there is power in numbers. I love hosting and I will not let Airbnb dictate what I can and cannot do, with no good reason or explanation as to why they terminated me. The best thing we can do as frustrated and pissed off guests and hosts is to bring the business to their competitors; I see that being the only way to stick it to them, and hit them where it hurts in their pocket books. Please, everyone that reads this post should check out Homestay, FlipKey, Tripadvisor or Homestayin. Out of all these sites I find Homestay to be the best alternative to Airbnb; they are still upcoming and not that well known, but the more exposure they get and as the word gets out they will be just as big as Airbnb, minus the horrible customer service and lack of appreciation for their hosts and guests. Please everyone who has gone through the nightmare with this overpaid unappreciative company: please do your part and spread the word about their competitors.
With all the complaints about crappy hosts and guests not being removed from the site, you must have done something or be associated with somethingor someone that caused them to turn off your account. From what I see on here, it takes quite a bit for them to remove someone from the site.
There is a thread called ‘Account disabled for no reason’, with quite a few responses. so it doesn’t sound like it takes ‘quite a bit’.
Hope you fell better now after venting. On the other side of the coin we have been hosting for over a year with Airbnb and it’s been a wonderful experience and I can’t praise Airbnb more highly for how they have worked with us.
Hi David. My name is Leda and me and my husband manage a small B&B. We have just registered with AirBNB and we have some questions for them, but after looking for hours on the site we could not find any customer service number or e-mail address and the help centre doesn’t help much. How do you communicate with them if you have any issues? Thank you.