I received a message from Airbnb that someone had changed my email. I immediately replied to this message as instructed saying I didn’t change my email. Days went by and there was no response. I finally found the customer support email on the website and called. The customer support representative told me to just create a new account. I wanted all my reviews and history. I discovered that I can actually log in to my account using Facebook – I didn’t remember ever connecting it – and it works. Now I can access my account and see that a hacker did indeed change my email and password. I can’t change the email because it requires knowing the password. I can’t change the password because it requires access to the email. At this point both the hacker and I have access to the account. I called Airbnb back and told customer support the situation. The response of the representative was that they couldn’t help me until I added my credit card to the account. Yes, that is correct: Airbnb will not even begin to help me recover my hacked account until I provide my credit card information to a hacker who they openly acknowledge has access to my account. This is insane.
