Hi everyone, please see the attachments and the photograph of the host in it. This guy is Alejandro. He owns three rooms at the Ft. Lauderdale Hilton Beach Resort. He likes to play games with people and raise the rate on them while they are trying to book a reservation. He had his property listed at $349/night for a stay from December 25th, 2016 to Jan 1st, 2017. My wife and I were using the Instant Book feature to put all of our information in to reserve the room. While doing so, we used the phone app to message Alejandro to make sure the place had a pull out bed. He replied that it did… and then sent a follow up message that he had adjusted his rate. In the middle of us trying to book the reservation, he raised his rate from $349/night with a 3% discount for booking more than four days to a $439/night rate with no discount. I messaged him about it, but he ignored the message. I called Airbnb Customer Service, and they said they really couldn’t do anything about it. However, they agreed that Alejandro was running very shady business by treating customers that way. If you’re looking for a place to stay in Ft. Lauderdale, I would avoid any of Alejandro’s properties at the Hilton. He’s greedy and dishonest. Find another host to save yourself the headache.
I had a similar experience with a host here in Sacramento. After I booked they tried to tell me that someone else (who had booked after I did) offered more money for their place for the same dates and basically if I didn’t offer just as much as they did, then I would lose out. I couldn’t believe it. I didn’t think Airbnb was like EBay where you had to bid on property??? I just couldn’t believe it. And this isn’t my first experience with a bad host!
If the booking was confirmed then you should be able to occupy the place. If the host refuses entry then Airbnb would surely help you out.