New Years Eve we had guests arrive with a late night check in at 2 am… They were supposed to spend the next few days skiing…but instead they stayed inside and cooked pot butter! They invited 6 other guest who joined in the partying and at 3 AM we had several strangers smoking a huge bong, noisy, stinky mess! They left without one word. My beautiful guest house was trashed. Food, garbage, wet towels, pillows, blankets and 3 day old dirty dishes left for me to clean up. I was horrified by the level of mess left behind, but the worst part is the stench of the marijuana butter/oils they made and used to make brownies and cookies. Its been 4 days, windows open and the smell is just as bad. Several bottles of FreBreeze and its still beyond stinky and I cannot host other guests until the smell is gone. The carpet is new and they must have spilled this pot oil all around. My husband is beyond angry, disappointed and upset….I’m kicking myself for signing up for this airbnb…so NOT worth this heartache…our beautiful guest house was trashed…I don’t get why someone would destroy a beautiful home. Why not go to some cheap hotel in trashy area and do this type of crap?
I had a guest who first said she was “uncomfortable” then changed it to she “feared for her personal safety”.”She ended up saying she was about to have a panic attack and said she ran out of my house because she was “afraid for her personal safety”. She also said the last host who she told that she was “uncomfortable” just handed her the money, and she wanted me to hand her cash, which I did not even have yet. These days if your lucky they pay on time, which means 24 hours after the guest checks in. Then I had to deal with an “arbitrator” named Kevin T who did not seem to know what “Guest Refund Policy” was and kept dismissing what I was saying, and only listened to her side without giving me a chance to defend myself. In the end, he circumvented my cancellation policy, and yanked nearly $1500 from me. He told me on a recorded phone call that he would pay me for 3 days and paid me for less than 1. Now, the case is closed. I love the way they do something unconscionable and then say the case is closed. Oh yeah, their legal team was supposed to contact my lawyer but never did. No way to contact the legal team. I am thinking of contacting the American Arbitration Association. I wonder if they will ban me if I do that. I guess transparency and honesty will go out the window at that point.